At The PowrHost, we strive to ensure customer satisfaction with our services. However, we understand that there may be instances where you may require a refund. Please review our refund policy carefully to understand your rights and responsibilities.

1. Eligibility for Refund:

   • Our refund policy is applicable for new customers only and is valid for 7 days from the date of the first payment.

   • Refund requests can only be initiated if the product or service has not been delivered. To cancel an order or request a refund, you must submit a support ticket within this timeframe.

2. Applicable Services:

   • Refunds are available for shared hosting and cloud hosting, WordPress Hosting services if you are a first-time user of these services and are dissatisfied with their performance.

3. Non-Refundable Items:

   • Refunds are not available for the following:

     • Domains

     • Indian Cloud Hosting

     • Reseller hosting

     • VPS hosting

     • Premium addons

     • Dedicated servers

     • Payment gateway charges

   • Refunds are also not applicable for any renewals.

4. Refund Request Process:

   • All refund requests must be submitted through a support ticket within the 7-day refund period.

   • Refund requests will only be considered if there has been no violation of our Privacy Policy and Terms and Conditions.

5. Refund Timeline:

   • Once a refund is approved, the payment will be processed and credited to your bank account within 3-7 working days. The timeline depends on the payment gateway used, including Razorpay, Stripe, PayU Money, and Paytm.

6. Service-Based Nature:

   • As we operate as a service-based company, physical returns are not applicable.

We encourage our customers to carefully evaluate our services before making a purchase. For any questions or concerns about this refund policy, please contact our support team.