Refund And Return Policy

At The PowrHost, we strive to ensure customer satisfaction with our services. However, we understand that there may be instances where you may require a refund. Please review our refund policy carefully to understand your rights and responsibilities.

  1. Eligibility for Refund:

    • Our refund policy is applicable for new customers only and is valid for 7 days from the date of the first payment.

    • Refund requests can only be initiated if the product or service has not been delivered. To cancel an order or request a refund, you must submit a support ticket within this timeframe.

  2. Applicable Services:

    • Refunds are available for shared hosting and  Wordpress Hosting services if you are a first-time user of these services and are dissatisfied with their performance.

  3. Non-Refundable Items:

    • Refunds are not available for the following:

      • Domains

      • cloud hosting

      • Indian Cloud Hosting

      • Reseller hosting

      • VPS hosting

      • Premium addons

      • Dedicated servers

      • Payment gateway charges

    • Refunds are also not applicable for any renewals.

  4. Refund Request Process:

  5. Refund Timeline:

    • Once a refund is approved, the payment will be processed and credited to your bank account within 3-7 working days. The timeline depends on the payment gateway used, including Razorpay, Stripe, PayU Money, and Paytm.

  6. Service-Based Nature:

    • As we operate as a service-based company, physical returns are not applicable.

We encourage our customers to carefully evaluate our services before making a purchase. For any questions or concerns about this refund policy, please contact our support team.

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